Highest Profitability and Customer Satisfaction Can be Achieved with an Effective and Efficient Service Operation

the service institute japan k. k. was established with the main objective of assisting companies in Japan and other Asian countries to improve their service operation, and to achieve the highest profitability and customer satisfaction.

In cooperation with the Germany based dr. stapf - services enhancement e. k., the service institute japan k. k. has the exclusive rights in Japan and Asia for dr. stapf - services enhancement e. k.'s programs, methods, tools, and training curricula and materials. the service institute japan k. k.  is able to move your service operation to the next level of excellence.

All programs, methods, tools, and training curricula and materials are based on more than twenty years of experience in service management, service operation improvements, and general management.

The ADDIC program was developed to ensure not only the definition of enhancements, but also their deep implementation in daily service operation. All ADDIC program modules have the common goals of documenting and reporting their results and achievements to the Managing Director and Service Manager in order to oversee the identified and achieved benefits.

20+ years of experience in service management and service operations improvement in Japan, Europe, other Asian countries, and Middle East

Dr. Reinhold O. Stapf is an international business executive with 20+ years of experience in service management and service operations improvement in Japan, Europe, other Asian countries, and Middle East.

Also as managing director of a subsidiary of a major European enterprise in Japan, he successfully applied his experience and increased service department’s effectiveness and efficiencies, thus positively impacting the company’s profitability as well as increasing customer satisfaction.

In 2008/2009 he conducted, as the principle, a Service Benchmarking Study with the German Chamber of Commerce and Industry in Japan. Dr. Stapf looked into the service operations of more than 20 subsidiaries of foreign companies in Japan and found all had bigger potentials to increase effectiveness and efficiency of their operations thus to increase profitability and customer satisfaction. He continuous collecting information to study trends of changes.

Reinhold publishes continuously articles on effectiveness and efficiency of service operations. He also gave and gives invited presentations on topics around increase of profitability and customer satisfaction of service operations.

He is trained and certified in process improvement methods and change management.

In 2012, he founded “the service institute japan k.k.” focusing on assisting companies in Japan and other Asian countries to strengthen their service operations.

He is fluent in Japanese, which enables him to intact freely with the service operations personnel at all levels.

At the German Chamber of Commerce and Industry in Japan he served as a Member of the Board and Vice President, and advised on radioactivity related matters during the months after the nuclear accident (11-Mar-2011) at Fukushima Nuclear Power Plant.

R. O. Stapf has engineering, physics, and mathematics degrees from universities in Germany and Japan, his PhD he received from Osaka University.