Upcoming Events
日本語でのイベントについては、日本語でご案内いたします。
| Date | Title | Language | Venue |
2014 |
A series of presentations, workshops and panel discussions are in the planning and preparation phase. "Service is simple ! ?" is the core topic for this season. |
English German Japanese 日本語 |
In cooperation with foreign Chambers of Commerce and Industry in Japan. |
Past Events
| Date | Title | Language | Venue |
| 23-Nov-2013 | Business Workflow Modeling For Process Analysis And Enhanced Development. A look into what it is and how it can be done using the example of “service” Lecture for the JMEC program 2013/14 |
English | Temple University, Japan Campus, Tokyo. Japan |
| 05-July-2013 | Efficiency in Service - Spare Parts Rendezvous The article deals with the operational element of "spare parts stock & logistics". Topics like stock optimization, advanced domestic spare parts logistcs, etc. will be discussed and the importance of seamless integration in the service process explained. The objective is again higher customer satisfaction and lowest cost. |
English German |
JapanMarkt, Magazine of the German Chamber of Commerce and Industry in Japan, Tokyo, Japan |
| 05-Jun-2013 | Efficiency in Service: Where The Streets Are Paved With Gold |
JapanMarkt, Magazine of the German Chamber of Commerce and Industry in Japan, Tokyo, Japan |
| 05-Feb-2013 | Customer Satisfaction or Waste Article in the JapanMarkt magazine |
English German |
JapanMarkt, Magazine of the German Chamber of Commerce and Industry in Japan, Tokyo, Japan |
| 15-Oct-2012 | Interview of Dr. R. O. Stapf by Patrick Bessler, JapanMarkt Published in JapanMarkt Nov 2012 edition |
German | Tokyo office of the service institute japan kk |
04-Apr-2012 |
Make Your Service Operation Profitable & Gain Customer Satisfaction! |
English | Luncheon Event of the German Chamber of Commerce and Industry in Japan |
| 01-Dec-2011 | Efficient & Effective Service Operation |
English |
IHK Stuttgart Event “Vertrieb und Service in Japan” supported by VDMA, Stuttgart, Germany |
17-Oct-2011 |
Efficient & Effective Service Operation | English | American Chamber of Commerce in Japan, Tokyo, Japan |
| 23-Jun-2010 | Frank Meets Inhabitant of a Hanseatic Town in Tokyo - My Way To Draeger Medical Japan and Business Enhancement Lessons Learned in Japan and for Japan |
English | Junior Chamber Event, German Chamber of Commerce and Industry in Japan, Tokyo, Japan |
| 22-Jun-2010 | Successful price implementation and increased service efficiency |
English | Simon-Kucher & Partnerslocation |
| 13-Dec-2008 | Services Business - |
English | Temple University, Japan Campus, Tokyo. Japan |
05-Apr-2005 |
Improved Service Business By Modeling and Simulating The Business Process | English | The European Conference of AFSMI, Prague, Czech Republic |
| 31-Mar-1999 |
Problem Avoidance Environment | English | De Vlerick School of Management, University of Gent, Gent, Belgium |